Company Information

stay.cx is a booking platform for self-catering accommodation, including villas, chalets, cottages, and apartments. We bring together properties from leading property managers and present them with editorial care, transparent pricing, and a fast, privacy-respecting booking experience.

stay.cx is one of several brands operated by Brunel Holdings Ltd.

stay.cx acts as a booking agent. When you make a booking through stay.cx, your contract for the accommodation is with the property manager, not with Brunel Holdings Ltd. We facilitate the booking on the supplier’s behalf. We do not own, manage, or operate any of the properties listed on the platform.

Full details of our role and your rights are set out in our Terms and Conditions.

General enquiries: hello@stay.cx

Data protection: privacy@stay.cx

Post: Brunel Holdings Ltd, 124 City Road, London, EC1V 2NX

Brunel Holdings Ltd is not a member of ABTA or ATOL, as we act as an agent for third-party property managers and do not sell package holidays or flight-inclusive arrangements. Because your booking contract is with the property manager, any financial protection or guarantee scheme covering your booking is theirs, not ours, and will be set out in their terms.

As a company registered in England and Wales, we are bound by UK law, including the UK General Data Protection Regulation, the Data Protection Act 2018, the Digital Markets, Competition and Consumers Act 2024, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where we offer bookings to guests in other countries, we also comply with the consumer protection, data protection and accessibility law applicable in those markets, including the national laws implementing the European Accessibility Act (Directive 2019/882) in the EU. Nothing on this page limits any mandatory rights you have under the law of your own country.

If you have a complaint about the stay.cx platform, please contact us at hello@stay.cx. If we are unable to resolve your complaint to your satisfaction, you may refer the matter to an accredited alternative dispute resolution (ADR) provider.